FAQ

Yes! We can take pretty much any graphic (some photography we cannot convert) and turn it into a print ready vector file for as low as $25-$60. We have a fast turnaround on all graphic design projects.

What if my artwork is low quality?

If your artwork is low quality, we will let you know and recommend next steps.

Sticker Bold allows you to request unlimited changes to your artwork and digital proof for free before you approve your proof. Although we cannot design your artwork from scratch, we can make changes to existing artwork so that you get the exact sticker, magnet or button you want.

After you receive an email or text with a link to view your proof, you can leave a comment requesting changes.

Although we receive hundreds of unique change requests, the most common requests are to:

• Add or remove a minimum border
• Make a border wider or narrower
• Add text (let us know your preferred font, size, and color)
• Change the sticker type (i.e. from die cut stickers to clear stickers)
• Change the background color
• Change to the size
• Add an internal cut (¼” or greater)
• Wrong artwork attached/Upload new artwork

After you submit your change requests, our team will send you an updated proof to approve or to request additional changes.

There are some changes that we cannot always make. For example, if you want to increase the height of your sticker without changing the width, your artwork would become skewed. If your artwork is low resolution, we will work with you to recreate it so that it can be made into the size you want when possible.

If you’re having trouble uploading artwork, you can skip this step and send artwork later. You’ll be able to proceed through checkout and email us your artwork after ordering. Please send your artwork to support@stickerbold.com or by the contact form.

You can upload the artwork when you place the order. If you’re having trouble uploading artwork, you can skip this step and send artwork later. You’ll be able to proceed through checkout and email us your artwork after ordering. Please send your artwork to support@stickerbold.com or by the contact form.

We try our very best to email you with your proof of artwork within 24 hours of purchasing your order.

Please ensure your email address is correct during the purchase process.

If you haven’t received a proof within 2 business days, please let us know!

Please check your spam/junk folders before contacting us.

No, changes cannot be made after proof approval. Review your proof carefully before approving it. Once it’s approved we automatically add your order to our production queue and aim to ship it as fast as possible.

After approval your order is automatically sent to our print queue and begins production. Since fast turnaround is a priority for most customers, we aggressively
automated our manufacturing process so that we can begin printing your
order within minutes.

When saving your files for print you should always save your final designs in CMYK color mode to prevent any problems with the overall color accuracy.

Files that are not saved correctly can sometimes lead to color issues. Since RGB (what you see on your monitor) has a different overall color gamut range than CMYK (printer colors). It makes sense and is fine to create your files in RGB mode, but when saving your final file create a CMYK color mode version to submit to us.

Example of the conversion in process

Most colors match better between the two color modes. This example was used to show chosen colors that are well beyond the CMYK gamut range.

How to change the color profile of your graphic

The color mode is how your file is set up and saved. It will be a setting in Adobe Illustrator, InDesign or Photoshop. Shown in the menu bar breadcrumbs below.

Illustrator Users

Menu Bar: File > Document Color Mode > CMYK Color

Photoshop Users

Menu Bar: Image > Mode > CMYK Color

Using Pantone Colors

If you have Pantone (PMS) Colors assigned to your vectors they will print using those colors. If you intend on printing with Pantone Colors please submit your file with all colors assigned in file. When using Pantone Colors make sure you are using the type that has your number followed by a “C” for coated. For example Pantone 138 C.

We’ll automatically create a cut line for you and show how we intend to cut your custom stickers by providing an online proof. You can request changes to your proof until it looks exactly how you want.

If you’d like to indicate the cut line yourself, we recommend using a vector based stroke. It’s helpful if you do this but not required.

For a better cut result, round the corners to 3mm. Rounder corners also have better adhesion as sharper and thinner corners can catch and lift.

If your graphics have artwork that extends to the edge of your sticker, please add a minimum of .125″-.25″ bleed to your artwork. Also, allow .125″-.25″ of a “safe area” inside of your cut path. This way important text and/or design elements are not trimmed off during our cut process.

Raster images are made up of a bunch of tiny pixels, while vector images are made from mathematical paths.

When it comes to printing, we recommend using vector artwork whenever possible.

A minimum of 300 dpi (dots per inch) should be used as a general guideline for your raster-based files. Sometimes referred to as PPI (pixels per inch).

Your PPI should be at least 300 for your artwork to be sufficient quality for printing. If your image is at a lower resolution, it will not help to increase the pixels/inch or enlarge the image. This will only stretch the image to a larger size and it will still print fuzzy and pixelated. In that case, we recommend contacting the original designer to get a better version of your artwork.

We will accept all levels of dpi just be aware that if you submit a file with low resolution it will most likely have some pixelation and/or blur. We will analyze your file the best we can to let you know how well it will print.

We convert Pantone colors to their CMYK equivalent values for printing.
If you’d like to specify your own CMYK values, please include that in
your artwork instructions when ordering.

If you have Pantone (PMS) Colors assigned to your vectors they will print using those colors. Our software and printers will use the color combination needed to match these colors.

If your artwork does contain Pantone Colors please submit your file with all colors assigned in file.

When using Pantone Colors make sure you are using the type that has your number followed by a “C” for coated. For example Pantone 138 C.

No, we can only print CMYK colors. It’s on our roadmap to add support for RGB colors, but we do not know when this will be possible.

When artwork is submitted in RGB, the colors are converted to their closest available matches in CMYK before going to print. If you let us know your desired CMYK values when ordering it will make it easier for us to print your desired colors. Otherwise we will use our judgement to decide the closest equivalents.

Since RGB has a larger range of colors than CMYK, some RGB colors are currently difficult or impossible to match exactly.

Yes, our custom stickers are weatherproof. They’re able to withstand exposure to wind, rain and sunlight. All of our stickers are printed on premium vinyl with a permanent adhesive. They are super durable and resistant to fading, scratching, tearing, and water. They can even be safely run through a dishwasher.

No, we do not offer back printing.

If you’d like to include extra information with your sticker, we recommend kiss cut stickers.

Kiss cut stickers typically have a rectangular backing around the design that’s bigger than the sticker, which can be printed on.

The type of adhesive we use varies by product:

Our custom stickers and sticker sheet labels feature a permanent adhesive that will not damage most surfaces. Certain surfaces and durations may cause the bond to become stronger and may leave a residue when removed. Don’t worry! This can easily come off with warm soapy water or any type of adhesive remover. If you would like to test our adhesive for your surface, you can order a sample packet of our materials.

Bumper stickers and wall graphics use a removable adhesive.

Our custom stickers are printed on vinyl for durability. They are waterproof and scratch resistant. Our custom stickers are fade resistant for 3 – 5 years.

Our custom stickers are printed on vinyl for durability. They are waterproof and scratch resistant. Our custom stickers are fade resistant for 3 – 5 years.

Die Cut Stickers and Kiss Cut stickers, when applied to a surface, they look the same. The only difference is how they are presented to you and your customer.

Just like a conservative first date kiss, our blade precisely and gently cuts the top layer of vinyl to create a peel away sticker. The leftover vinyl is the perfect area to print extra promotional material for your brand and designs.

Our Die Cut Stickers give a bit more punch where we chomp through the vinyl and backing. We will customise your sticker shape to best suit your design. Just like wearing a dress, it should really show off your curves!

What do you intend to do with the stickers?

Die cut and kiss cut stickers are individual stickers which are perfect for handing out at events, functions and expos.

Sticker sheets and product labels are the way to go if you are needing easier and quicker peel to label those coffee bags, glass jars and tins.

If you want colourful prints on cars, choose bumper stickers.

If you want to decorate a wall, window and even your drink bottle, try our wall/window decal.

Yes! We ship to most countries. You will see your rates when the shipping address is input on the checkout page.

You may also provide your DHL, FedEx or UPS number in notes at checkout for better international shipping rates, if you prefer.

PLEASE READ:

The carrier may require you to pay duty taxes, fees or tariffs upon delivery for international shipments at the time of delivery. This is arranged via the carrier for imported goods and is not a part of our production or shipping costs.

Orders are shipped with Post office or DHL.

We provide FREE standard shipping for orders over $50 

We provide FREE standard shipping for orders over $50.

Orders less than $50

• the shipping is $6-$10 depending on the destination and order amount.

Once you have approved your artwork, orders are processed and sent to production. Production time for stickers usually takes 2-4 business days for runs less than 1000 stickers.

For larger print runs (over 1000 stickers), additional production time may be required. Please check with our Sales team before you place this order to clarify the timeframe involved, especially if you have a deadline to meet!

Standard delivery takes: 4-8 business days

Express delivery takes:  3-4 business days

Your order will arrive by the date you select during checkout provided you approved your proof within 24 hours. If there is a delay in the proof approval process your delivery date will be pushed forward a corresponding number of days. For example, if there is a 4 day delay in the proof approval process then your delivery date will move forward 4 business days.

You can pay us online using:

    Visa

    Mastercard

    American Express

    Discover Card

    PayPal

Please contact us soon before we ship out the package.

Our aim is to be the Internet’s favorite sticker printer. Here are the top reasons why people like us:

Our stickers are durable and weatherproof. They’re designed to withstand exposure to wind, rain and sunlight.

Free shipping*. We also offer discounted shipping costs for international customers.

Guaranteed delivery dates during checkout and most orders ship 24 hours earlier than estimated.

Free online proofs are provided for all orders within 1-2 days of checkout. We’ll make changes until you’re happy and let you cancel anytime prior to approval at no cost.

All inclusive pricing with no hidden fees, setup or color matching charges (Use our quick quote tool for large orders.)

Multiple design discount is automatically applied when you add multiple custom stickers to your cart.

Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance and purchase size.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank’s overzealous fraud systems.

Can you tell my why my card was declined?

We only know as much as your bank tells us about the reason for a decline. Unfortunately, in most cases, the bank informs us that the card was declined and doesn’t give a specific reason.

What should I do if my card is declined?

If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase.

Alternatively, you could order using PayPal. If you don’t have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It’s possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it’s best to contact your bank to determine the root cause of the problem.

Please contact us soon before we ship out the package.

PROBLEMS WITH YOUR ORDER?

If you have a problem with your order, please let us know within 30 days of receiving your products. We will be unable to replace or refund any orders brought to our attention after 30 days of confirmed delivery.

It is important to note that every order we produce is 100% custom. We do not allow returns or refunds for reasons that is unrelated to quality. i.e.- we will not refund your order if you decide you do not want it. We will not refund or reprint your order if you ordered the wrong size or prefer a different product.

If you do feel that there was an error in the quality of your print job, we will be happy to look in to the issue you are having. One of the main problems we encounter is based on what you see on a screen versus what is printed out from our machines. There are many variables that can sometimes change the appearance of colors, brightness, and contrast of your images. So if we do find that we need to reprint your order, we may ask for your assistance to get the order right, and might request a photo or further instructions before reproducing your reprinted order. We just want to know how to make it right!

We will never ask you to send back products before we will reproduce a damaged or misprinted order.
If for any reason, we cannot reproduce your order the way you want it, we will, of course, provide a full refund (including any shipping costs).

REFUNDS
We will process your refund request within 1 business day. Once we submit a refund to your bank or credit card company, it can take up to 4 business days to see the credit on your statement. This usually has to do with the policies and procedures of your bank or credit card company.
If you haven’t received a refund yet, contact your bank or credit card company. They should be able to answer any questions as to the delay.

OUR GUARANTEE
We want you to know that we stand behind our products, our process, and our print quality. Our guarantee is to stand behind this quality and service. We don’t assume liability for lost sales, labor costs, or other costs associated with your order if there are issues with your order, but we definately have you covered on reprinting your order and the shipping costs.

We appreciate your business, and thank you for choosing us! We hope to print another order for you soon!

The following terms and conditions govern all use of the BoldSticker.com.au website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Bold Sticker. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Bold Sticker Privacy Policy) and procedures that may be published from time to time on this Site by Bold Sticker (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Bold Sticker, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

    Your BoldSticker.com.au Account and Site. If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Bold Sticker may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Bold Sticker liability. You must immediately notify Bold Sticker of any unauthorized uses of your blog, your account or any other breaches of security. Bold Sticker will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
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        your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
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        you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Bold Sticker or otherwise.

    By submitting Content to Bold Sticker for inclusion on your Website, you grant Bold Sticker a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Bold Sticker will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

    Without limiting any of those representations or warranties, Bold Sticker has the right (though not the obligation) to, in Bold Sticker sole discretion (i) refuse or remove any content that, in Bold Sticker reasonable opinion, violates any Bold Sticker policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Bold Sticker sole discretion. Bold Sticker will have no obligation to provide a refund of any amounts previously paid.
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        General Terms.
        By selecting a product or service, you agree to pay Bold Sticker the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
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        Unless you notify Bold Sticker before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Bold Sticker in writing.
    Services.
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Production Proof/Setup Fee – If you cancel your order after we have our design team set up the file for approval we will refund your order but we need to charge a $10.00 Proof/Setup Fee. We will provide a refund of the order amount less the fee.